Cancellation & Refunds

We start the refund within 3 business days of approving your request. It then takes 5 to 7 business days after that, depending on your bankto appear in your account. That second leg is your bank and the payment processor, not us, and we can't speed it up.

Refunds go back to the original payment method. We cannot redirect a refund elsewhere. If the card you paid on has since expired or been cancelled, tell us early: your bank will usually still route it to the replacement, but it takes longer.

If we cancel anything, be it a camp that doesn't reach 5 sign-ups, a lesson called off for sea conditions or a room that becomes unusable, you get the full amount back, every time, with no deduction for processing.

We'll offer you a reschedule or a credit first, because we'd rather see you than keep your money. Saying no to that costs you nothing.

Rain is not a reason to cancel a surf lesson. You are getting wet anyway, and some of the best sessions here happen under a grey sky. Unsafe surf is a different matter, and that call is the instructor's, not yours and not ours. When they make it, the session is refunded or rescheduled in full.

Monsoon closures, if any, are published on the site well in advance and bookings are not taken for those dates.

Tell us at the time, not in a review three weeks later. A room problem we hear about at breakfast usually gets fixed by lunch. A problem we hear about after you've gone home is one we can't fix at all, and a partial refund is a poor substitute for a week you actually enjoyed.

Where we genuinely got something wrong and couldn't put it right during your stay, we'll refund a fair share of what you paid. We'd rather settle that directly than have you raise a chargeback. It is faster for you and it doesn't cost us the dispute fee.