Cancellation & Refunds

We start the refund within 3 business days of approving your request. It then takes 5 to 7 business days after that, depending on your bank to appear in your account. That second leg is the banks, not us, and we can't speed it up.

Refunds go back to the original payment method. We cannot redirect a refund elsewhere. If the UPI ID or bank account you paid from has since closed, tell us early so we can agree another way to return the money.

If we cancel anything, be it a camp that doesn't reach 5 sign-ups, a lesson called off for sea conditions or a room that becomes unusable, you get the full amount back, every time, with no deduction for processing.

We'll offer you a reschedule or a credit first, because we'd rather see you than keep your money. Saying no to that costs you nothing.

Rain is not a reason to cancel a surf lesson. You are getting wet anyway, and some of the best sessions here happen under a grey sky. Unsafe surf is a different matter, and that call is the instructor's, not yours and not ours. When they make it, the session is refunded or rescheduled in full.

Monsoon closures, if any, are published on the site well in advance and bookings are not taken for those dates.

Tell us at the time, not in a review three weeks later. A room problem we hear about at breakfast usually gets fixed by lunch. A problem we hear about after you've gone home is one we can't fix at all, and a partial refund is a poor substitute for a week you actually enjoyed.

Where we genuinely got something wrong and couldn't put it right during your stay, we'll refund a fair share of what you paid. We'd rather settle that with you directly. It is faster for you than any dispute.